Refund policy

Made-to-order products

Every Thread Your Voice item is made especially for you after you order. Because of this, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or color preference. Please review the size guide and product details before ordering.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us at hello@threadyourvoice.com. We will work with our fulfillment partner to provide a replacement or refund when the claim is approved.

Please include your order number, a description of the issue, and clear photos of the item and packaging. Quality claims must be submitted within 30 days after delivery. Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.

Before sending anything back

Do not mail an item to Thread Your Voice or our fulfillment partner unless we provide return instructions. Unauthorized returns might not be accepted or refunded.

Refund timing

Approved refunds are returned to the original payment method. Banks and payment providers can take additional time to post the credit.

Questions

Email hello@threadyourvoice.com. Nothing in this policy limits any consumer rights that cannot legally be waived.