Refund policy

Made-to-order products

Every Thread Your Voice item is made to order. We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, color preference, or buyer error. Please review the size guide and product details before ordering. Orders cannot be changed or canceled after they have been submitted for production.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us at hello@threadyourvoice.com within 30 days of delivery.

Include your order number, a description of the issue, and clear photos of the item and packaging. Once the issue is verified, we will send a replacement at no additional cost. We do not issue a refund when a replacement can be provided.

Before sending anything back

Do not mail an item to Thread Your Voice or our fulfillment partner unless we provide return instructions. Unauthorized returns will not be accepted or refunded.